by Ed Hinerman | May 1, 2017 | conversion, Conversion to a permanent product, insurance, life insurance
I have been known to be something of a zealot when it comes to my opinions on life insurance companies that treat their loyal customers poorly, but I am also a zealot when it comes to great BBQ. I think it gives me credibility that I’m not grumpy about...
by Ed Hinerman | Oct 11, 2016 | bad customer service, conversion, customer service, insurance, life insurance, term insurance
Well gosh, it makes no sense to run from good customer service if you’re the customer. Especially a life insurance customer, and I say that for reasons I’ll explain in this post. You want it. It makes you feel respected. You deserve it!! But here’s...
by Ed Hinerman | Oct 5, 2015 | assumptions, bad customer service, compliance, conversion, Conversion to a permanent product, death benefit, guarantee, honesty, insurance, lapse, life insurance, no lapse guarantee, universal life
Call AXA life insurance customer service sometime at 800-877-6810 and hear,”Welcome to AXA Life Service Center WHERE WE CONTINUE TO REDEFINE STANDARDS”. The question immediately comes to mind for me, knowing the track record of AXA, wouldn’t they be...
by Ed Hinerman | Mar 18, 2015 | application process, approval, business life insurance, cancer, conversion, coronary artery disease (CAD), decline, exclusions, guaranteed level premium, insurance, life insurance, life insurance approval
A client I’m working with is getting a little frustrated because, in order to keep his obligations, he is going to have to convert a current term policy coming to the end of its’ guaranteed level premium period. When I say he is going to have to do this...
by Ed Hinerman | Mar 12, 2015 | approval, assumptions, budget, cash value, conversion, Conversion to a permanent product, death benefit, guarantee, indexed universal life, insurance, life insurance, no lapse guarantee, rate increase, term insurance, universal life, whole life
I think I’m finally coming to grips with the fact that the life insurance learning curve isn’t really a curve. It’s more the path of a tether ball. It goes round and round, changing speed, direction and attitude with each full turn and then, BANG, it...
by Ed Hinerman | Feb 4, 2015 | Burial insurance, children's life insurance, conversion, insurance, life insurance, term insurance, Type 1 diabetes, whole life
There are really only two reasons to consider life insurance for your children. One would be if a low cost burial policy, as much as most parents would rather not think about that, is easier to manage than actually coming up with burial costs out of pocket rather than...
by Ed Hinerman | Jan 7, 2015 | beneficiary, cash value, conversion, Conversion to a permanent product, guarantee, guaranteed level premium, indexed universal life, insurance, life insurance, life insurance claim, term insurance
Isn’t it true of everything in our lives if we’re over 50, change is happening and with life insurance the companies are making sure it is “Advantage Company” in their tennis match with customers. Having lost count of the number of life...
by Ed Hinerman | Sep 17, 2014 | AARP, conversion, Conversion to a permanent product, Independent agent, insurance, insurance quotes, life insurance, Protective Life, term insurance, Type 2 diabetes, whole life
I got a call a few days ago from a couple who are both 74 years old. They have had Protective term life insurance in force for several years and decided to look at converting $25,000 for final expense purposes since their conversion option ends next year. Seeing...
by Ed Hinerman | Aug 21, 2014 | Burial insurance, conversion, Conversion to a permanent product, final expense life insurance, financial adviser, honesty, insurance, life insurance, no lapse guarantee, term insurance, universal life
Hopefully that got your attention if you have a Genworth Life or First Colony “Colony series” term life insurance policy. The company had to make a business decision about their low cost super competitive term conversion product, the Genguard no lapse...
by Ed Hinerman | Aug 20, 2014 | conversion, insurance, life insurance, no lapse guarantee, term insurance, universal life
Genworth Life and Annuity, formerly First Colony, issued a statement today saying that as of Steptember 2, 2014 they will be raising rates on their Genguard No Lapse universal life conversion product by 50% to 60%. This is really no big deal unless you happen to own a...
by Ed Hinerman | Jun 25, 2014 | Banner Life, conversion, Conversion to a permanent product, guarantee, guaranteed level premium, insurance, life insurance, lifetime guaranteed UL, no lapse guarantee, rate increase, universal life, whole life
Look! It’s a bird! It’s a plane! Naw, it’s just that Hinerman guy yelling about the life insurance conversion sky falling again. But in my defense consider these events and then consider listening this time. 1. Protective Life did away with their no...
by Ed Hinerman | May 6, 2014 | conversion, Conversion to a permanent product, customer service, insurance, life insurance, lifetime guaranteed UL, loyal customers, no lapse guarantee, West Coast Life
If you would have told me 10 years ago that I would be writing a blog talking about the end of one of the most important features of a term life insurance policy, the ability to convert to a permanent life insurance policy, I would have probably laughed at the idea....
by Ed Hinerman | Mar 24, 2014 | conversion, Conversion to a permanent product, guaranteed level premium, insurance, life insurance, Protective Life
Ah, the good old days. There used to be this group of impaired risk life insurance companies that because of innovative products and underwriting that was just years ahead of everyone, stood out and won or earned tons of business from life insurance agents whose...
by Ed Hinerman | Aug 20, 2013 | conversion, Conversion to a permanent product, customer service, death benefit, guarantee, guaranteed level premium, insurance, life insurance, Protective Life
OK. So I’m starting from a place of disliking Protective Life with a passion. In my career I have never seen a company that has consistently and persistently screwed their customers more than Protective Life along with all of the other companies it has managed...
by Ed Hinerman | Mar 26, 2013 | bait and switch, conversion, Conversion to a permanent product, guarantee, guaranteed level premium, insurance, life insurance, lifetime guaranteed UL, loyal customers, over 50 life insurance, term insurance, universal life
We left off the other day with a description of Protective Life’s universal life conversion product, a product that simply defies the imagination. Since they introduced….no wait. They forgot to introduce the product. Since they gave their loyal term...
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