by Ed Hinerman | Feb 27, 2014 | AIG, application process, assumptions, contestability, honesty, Independent agent, insurance, life insurance, life insurance approval, life insurance underwriting
I’ve often shared how frustrating it is from my perspective to be helping a client who is having trouble getting life insurance, and have them compound the seriousness of the work by lying to me, or being less than candid. Well hang on to your shorts life...
by Ed Hinerman | Dec 29, 2012 | customer service, guarantee, guaranteed level premium, honesty, insurance, lapse, life insurance, over 50 life insurance, universal life
It’s one thing when a lack of customer service results in you not getting your empty coffee cup refreshed, but when a life insurance agent goes south on service and the life insurance company they represent joins them on the beach it can end in disaster. When a...
by Ed Hinerman | Oct 6, 2012 | bait and switch, customer service, honesty, Independent agent, insurance, insurance quotes, life insurance, life insurance approval
I had an experience with Direct TV yesterday that left me wondering if there is anyone left in this country that truly cares about their customers. I definitely understood by the end of the four hour ordeal, that, and this is from Chase Carey’s secretary,...
by Ed Hinerman | Feb 25, 2012 | accelerated death benefit, conversion, customer service, guarantee, honesty, Independent agent, insurance, life insurance
If good customer service cost less than bad customer service, which would you choose. Trick question, right? Let me qualify that question a little. If you knew ahead of time that you were making a major purchase that offered little or no customer service after the...
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